Polityka wysyłki

SHIPPING & DELIVERY POLICY

1. INTERNATIONAL SHIPPING

ELEMENT LONDON provides international shipping.

Orders may be transported through multiple logistics providers before reaching the final delivery carrier in the destination country.

2. ORDER PROCESSING

After an order has been placed and payment has been successfully processed, ELEMENT LONDON begins preparing the order for shipment.

Once the parcel has been shipped, it is transferred to the relevant logistics provider for transportation.

3. DELIVERY TIME

International delivery times are estimates and may vary depending on the destination country and the logistics process.

The delivery date displayed during checkout or through a tracking system is an estimated delivery date and should not be treated as a guaranteed delivery date.

International orders may take up to 50 BUSINESS DAYS to be delivered.

In some circumstances, delivery may take longer than the estimated delivery timeframe due to circumstances affecting international logistics.

4. DELIVERY MAY TAKE LONGER THAN 30 DAYS

Customers acknowledge that international orders may take longer than 30 days to arrive.

By completing an order, the customer accepts the delivery timeframe communicated by ELEMENT LONDON before purchase, including the possibility of delivery taking up to 50 business days.

The estimated date displayed by a tracking system is not a guaranteed delivery date.

5. INTERNATIONAL LOGISTICS PROCESS

International shipments may pass through several stages before final delivery.

For example, an order shipped to Poland may first be transported by an international logistics company.

Once the parcel reaches Poland and is processed by the relevant logistics network, it may then be transferred to a local delivery provider such as InPost.

The local delivery provider is therefore not necessarily responsible for the entire transportation process.

6. TRACKING INFORMATION

Tracking information is provided for informational purposes.

Tracking systems may display estimated delivery dates that can change during transportation.

A lack of tracking updates does not automatically mean that a parcel has been lost.

International shipments may remain without a new tracking scan while they are being transported between logistics facilities or countries.

7. POSSIBLE DELIVERY DELAYS

Delivery may be delayed due to circumstances including:

- international transportation;
- customs procedures;
- border controls;
- carrier delays;
- logistics congestion;
- public holidays;
- seasonal shipping volumes;
- weather conditions;
- transportation disruptions;
- transfer between logistics providers;
- local carrier processing;
- other circumstances affecting the international logistics network.

ELEMENT LONDON does not control the exact transportation schedule operated by third-party logistics providers.

8. DELIVERY ESTIMATES

Any delivery date displayed by ELEMENT LONDON, a logistics provider or a third-party tracking service is an estimated date only.

Such dates may differ depending on the destination country and the stage of transportation.

9. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

ELEMENT LONDON is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Additional shipping costs caused by an incorrect address may be charged to the customer where permitted by applicable law.

10. UNCLAIMED PARCELS

If a customer refuses delivery or fails to collect a parcel, the parcel may be returned through the logistics network.

Additional costs may apply if the customer requests another delivery.

11. CUSTOMER SUPPORT

For questions regarding shipping or tracking, please contact:

ELEMENT LONDON
Customer Support

Customer Support is available in English only.