Shipping policy

Shipping Policy

Order Processing

All orders are processed and prepared for shipment within 7 business days from the date the order is placed. Once your order has been handed over to the shipping carrier, you will receive a shipping confirmation (where applicable).

Delivery Times

We work with independent third-party shipping and logistics providers to deliver your order. While we dispatch all orders within the processing time stated above, delivery times are beyond our direct control.

Due to circumstances affecting the shipping carrier, customs procedures, transportation disruptions, peak seasons, weather conditions, or other unforeseen events, delivery may take up to 90 days from the shipment date.

Carrier Responsibility

After your order has been dispatched and transferred to the third-party shipping carrier, responsibility for transportation and delivery lies with the carrier. We will make reasonable efforts to assist customers in tracking shipments and resolving delivery issues; however, we cannot guarantee delivery dates provided by third-party carriers.

Delays

By placing an order, you acknowledge and accept that shipping delays may occur and that delivery may take up to 90 days in exceptional circumstances. Such delays do not necessarily indicate that the order has been lost.

If your order has not been delivered within 90 days from the shipment date, please contact our customer support team so we can investigate the matter and provide an appropriate resolution.