Frequently Asked Questions
How long does delivery take?
We process and dispatch most orders within 1–2 business days. Delivery times may vary depending on your location, but you'll receive tracking information as soon as your order is on its way.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders. Any applicable shipping promotions will be displayed at checkout.
Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a tracking number via email so you can follow your shipment every step of the way.
What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for any reason.
How do I start a return?
Simply contact our support team and we'll guide you through the process. We aim to make returns as simple and straightforward as possible
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed back to your original payment method. Most refunds are completed within a few business days.
Are your products covered by a guarantee?
Yes. Every purchase is backed by our 30-day satisfaction guarantee. Shop with confidence knowing that if the product isn't right for you, you can return it within 30 days.
Are Element London products made to last?
Quality is at the heart of everything we do. We carefully select materials and focus on timeless design to create products that look great, feel premium, and are built for everyday wear.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers to ensure your personal and payment information remains protected.
How can I contact Element London?
Our customer support team is always happy to help. For any questions regarding your order, delivery, or returns, simply contact us and we'll get back to you as quickly as possible.