Polityka zwrotu kosztów

RETURN & REFUND POLICY

1. GENERAL RETURN POLICY

ELEMENT LONDON accepts returns in accordance with the terms of this Return Policy and applicable consumer protection laws.

Customers who wish to return an item must contact ELEMENT LONDON Customer Support before sending the parcel back.

The customer is responsible for ensuring that the returned parcel is properly packaged and safely delivered to our return address.

2. RETURN PERIOD

Customers may request a return within the applicable return period following receipt of the order.

For customers entitled to a statutory right of withdrawal, the applicable statutory withdrawal period will apply.

3. RETURN SHIPPING COSTS

All standard return shipping costs are the responsibility of the customer.

ELEMENT LONDON does not provide prepaid return labels for standard returns.

The customer must arrange and pay for the return shipment using a carrier of their choice.

We strongly recommend using a tracked shipping service when returning an order.

ELEMENT LONDON is not responsible for parcels that are lost, damaged or delayed while being returned by the customer.

4. CONDITION OF RETURNED ITEMS

Returned items must be:

- unworn;
- unused;
- unwashed;
- free from stains;
- free from makeup, perfume, deodorant or other marks;
- free from damage;
- returned with original tags where applicable.

Customers may try on an item for the purpose of checking its size, fit and appearance.

Items that show signs of use beyond reasonable inspection may be subject to a reduction in the amount refunded where permitted by applicable law.

5. REFUND PROCESS

Once the returned item has been received, ELEMENT LONDON will inspect the item.

If the return meets the applicable return requirements, the refund will be processed to the original payment method.

The processing time for a refund may depend on the payment provider and banking institution.

ELEMENT LONDON may wait to issue the refund until the returned item has been received or the customer has provided valid proof that the item has been shipped back, whichever occurs first, where permitted by applicable law.

6. ORIGINAL SHIPPING COSTS

Where a statutory right of withdrawal applies, the original standard delivery cost will be refunded to the extent required by applicable law.

Any additional amount paid for an upgraded or premium delivery method may not be refundable where permitted by law.

7. DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective or incorrect, the customer must contact ELEMENT LONDON Customer Support and provide photographs showing the issue.

Such cases will be reviewed individually.

Nothing in this Return Policy affects statutory rights relating to defective or non-conforming products.

8. CHARGEBACKS

If a customer initiates a chargeback or payment dispute after the order has been shipped, ELEMENT LONDON may provide the payment provider with relevant information, including order details, payment confirmation, shipment confirmation and tracking information.

If a chargeback is accepted by the payment provider and the customer subsequently receives the order, the customer may be required to return the received goods.

Where permitted by applicable law, the customer is responsible for the cost of returning goods received after a successful chargeback.

9. CONTACT

For all return-related matters, please contact:

ELEMENT LONDON
Customer Support

Customer Support is available in English only.